Grahame Park Carpet Cleaners – Service Terms and Conditions
These service terms and conditions govern the provision of carpet cleaning and related floor care services by Grahame Park Carpet Cleaners and apply to all customers who make a booking or receive a quotation. By requesting a service, confirming an appointment, or allowing work to proceed, the customer agrees to these terms. The purpose of this page is to set out clear expectations about the carpet cleaning service agreement, including the booking process, payment obligations, cancellations, liability limits, waste handling, and the law that applies to the contract.
For the avoidance of doubt, these terms are intended for domestic and commercial customers in the United Kingdom. They are written to be practical and fair, while protecting both the customer and the service provider. References to “we”, “us”, and “our” mean Grahame Park Carpet Cleaners. References to “you” and “your” mean the person or organisation booking the service, whether acting as owner, tenant, managing agent, or authorised representative.
Please read these terms carefully before making a booking. If anything is unclear, it is your responsibility to ask for clarification before the work starts. A confirmed booking means you have had the opportunity to review the terms and accept them. These conditions form part of the contract for any professional carpet cleaning, upholstery cleaning, stain treatment, or related cleaning work supplied by us.
By using our carpet cleaning services, you confirm that you are legally able to enter into a contract or have authority to do so on behalf of another person or business. You also confirm that any information you provide about the property, the items to be cleaned, access arrangements, or special risks is accurate and complete. If any information is incorrect or withheld, this may affect the service, pricing, timing, or results, and we will not be responsible for issues caused by inaccurate instructions or missing information.
Our services are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015 where applicable. However, cleaning is a treatment process, not a guarantee of complete removal of every stain, mark, odour, or defect. Results can vary depending on fibre type, age of the item, prior use, previous cleaning, wear, dye stability, and the nature of the soil or stain. We will always aim for the best achievable result using suitable methods for the material and condition involved.
We reserve the right to refuse or suspend work where, in our reasonable opinion, the item, room, or environment presents a safety risk, requires specialist treatment, or is not suitable for standard cleaning methods. Carpet cleaning terms may also be adjusted for unusual circumstances, such as extreme soiling, infestation, contamination, or restricted access. If a revised process is needed, we will explain the reasons and may issue an updated quotation before continuing.
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is only confirmed when we have accepted it and, where relevant, received any required deposit or prepayment. Until confirmation is given, any date or time discussed should be treated as provisional only. A booking request does not create a binding obligation on us to attend until it has been expressly accepted.
When making a booking, you may be asked to provide details such as the number of rooms, approximate floor area, carpet fibre type if known, current condition, access limitations, parking restrictions, and whether there are pets, children, or health considerations that could affect the service. If the service requested is for a lease end, tenancy change, or business premises, you should tell us if there are deadlines or handover requirements so that scheduling can be considered accordingly.
We may issue a quotation based on the information supplied, but the final price may change if the actual work differs materially from the description given. This may include additional rooms, extra staining, heavier soiling, unexpected obstacles, or the need for specialist products or equipment. Any change to the price will be discussed with you before extra work is carried out, where reasonably possible. If you choose not to proceed with the revised work, we will charge only for the work completed up to that point, if any.
It is your responsibility to ensure access to the property or premises at the scheduled time. This includes arranging entry, unlocking rooms, securing permission from relevant parties, and ensuring there is sufficient space for equipment and water access where needed. Delays caused by lack of access, parking difficulties, or the absence of an authorised person may result in waiting charges, rescheduling, or cancellation fees. We are not responsible for loss caused by your failure to provide suitable access.
Payments are due in accordance with the terms agreed at the time of booking or invoicing. Unless we agree otherwise in writing, payment is due on completion of the service for domestic customers and within the stated invoice period for commercial customers. We accept payment by methods that are advised at the time of booking or invoicing. We may request a deposit for larger, urgent, out-of-hours, or high-value jobs, and such deposits may be non-refundable except where required by law.
All prices are normally stated inclusive of applicable UK taxes where relevant, unless clearly stated otherwise. If a quotation is given, it remains valid only for the period stated on the quotation or, if no period is stated, for a reasonable time. Prices may be adjusted if there is a significant change in scope, condition, or access after the quotation was issued. Any discounts, promotional rates, or package pricing are offered at our discretion and may be withdrawn or amended for future bookings.
If payment is not made when due, we reserve the right to charge statutory interest and reasonable recovery costs on overdue sums, subject to applicable law. We may also suspend future services until outstanding balances are cleared. Ownership of any supplies or records created specifically for the job remains with us until payment is received in full, to the extent permitted by law. You are responsible for ensuring that any card, bank, or other payment information supplied is valid and authorised for use.
Cancellation requests should be made as soon as reasonably possible. If you cancel with sufficient notice, no fee may apply, depending on the arrangement agreed for the booking. If you cancel at short notice, fail to provide access, or are not present for an appointment requiring attendance, we may charge a cancellation fee to cover wasted time, travel, and preparation. For consumer bookings made at a distance or off-premises, cancellation rights may apply under the Consumer Contracts Regulations 2013, subject to any lawful exceptions and the timing of the request.
Where you ask us to start work within any statutory cooling-off period, you expressly request early performance and acknowledge that your cancellation rights may be affected once work begins. If you later cancel after services have started, you may be charged for the work already carried out and any costs reasonably incurred. If we need to cancel or reschedule due to illness, equipment failure, weather, unsafe conditions, or another event beyond our reasonable control, we will use reasonable efforts to offer an alternative appointment.
Our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence, and we will not be liable for indirect, incidental, or consequential losses such as loss of profit, business interruption, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
Cleaning work involves inherent risks, particularly where delicate fibres, weak dyes, pre-existing wear, hidden damage, or unsuitable prior treatments are present. We are not liable for pre-existing defects, latent faults, shrinkage caused by unstable materials, colour loss where the item is not colourfast, or damage arising from pre-existing conditions that could not reasonably have been detected before work began. Where appropriate, we may decline to treat items that appear at risk. If you ask us to proceed despite a warning, you do so at your own risk to the extent permitted by law.
We may ask you to move small or fragile items before work starts. Unless agreed otherwise, we are not responsible for moving heavy furniture, connected appliances, or items that are fixed, fragile, valuable, or unsafe to move. If we assist with moving items as a courtesy, this is done at your risk unless damage is caused by our negligence. You should remove cash, jewellery, documents, ornaments, and other valuables from the work area before the appointment.
While every effort is made to protect surrounding surfaces, we may use cleaning agents, hot water extraction, dry systems, or other suitable methods that can involve moisture, agitation, suction, or chemical application. You should ensure that the area is suitable for these methods and notify us of any special concerns before work begins. We are not responsible for damage resulting from known hazards that were not disclosed, including but not limited to pre-existing leaks, unstable flooring, hidden electrical issues, or unsupported fixtures.
Any advice we provide about aftercare, drying, ventilation, or stain prevention is given in good faith and should be followed where possible to help achieve the best outcome. If aftercare instructions are ignored, we are not responsible for re-soiling, odour return, moisture retention, or deterioration caused by insufficient drying or unsuitable use of the treated area. Where we recommend restricted access until drying is complete, that advice should be followed to reduce the risk of recontamination or marking.
For services involving waste water, removed debris, disposable materials, packaging, or contaminated residues, we will handle disposal in a manner intended to comply with applicable waste regulations and environmental requirements in the UK. You agree not to request unlawful disposal methods. Where waste is generated from your premises and requires special handling due to contamination, infestation, or hazardous content, you must tell us in advance. Additional charges may apply for lawful specialist disposal, collection, or treatment.
We will use reasonable skill and care to dispose of ordinary cleaning residues and operational waste responsibly. However, if you ask us to remove or transport materials beyond normal service waste, you are responsible for ensuring those materials are correctly identified and legally safe to handle. We may refuse to move or dispose of items that we believe may be hazardous, infectious, unlawful to transport, or unsuitable for our equipment or licensing position. Any such refusal will not constitute a breach of contract.
Where a customer supplies products, equipment, or instructions for the cleaning process, you remain responsible for ensuring they are suitable, lawful, and correctly labelled. We are not liable for issues caused by customer-supplied products that are defective, incorrectly used, expired, or incompatible with the surface being treated. If we accept use of a customer-supplied product, that does not amount to a warranty that it will produce any particular result.
Any complaint about the service should be raised within a reasonable time after completion, and in any event as soon as you become aware of the issue. You should allow us a reasonable opportunity to inspect the problem and, where appropriate, to return and rectify it. In many cases, a sensible remedy may involve re-cleaning a specific area, offering further advice, or making a fair adjustment. This does not affect your statutory rights.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time your booking is confirmed will normally apply to that booking, unless a later change is required by law or agreed between the parties. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
We may transfer or subcontract some or all of the service, provided that this does not materially reduce the quality of the work or your statutory rights. You may not transfer your booking or rights under the contract to another person without our written consent, unless required by law. Any waiver of a breach must be in writing and shall not be treated as a waiver of any later breach.
These carpet cleaning service terms are designed to be fair, practical, and compliant with UK consumer and business law. They apply alongside any quotation, invoice, or written confirmation we provide. In the event of a conflict, any specific written agreement made for a particular booking will take priority over these general terms to the extent of that conflict.
If you book Grahame Park Carpet Cleaners, you acknowledge that the service is subject to these terms and conditions, together with any lawful instructions given before or during the visit. You also acknowledge that your continued use of our services after any updated terms are communicated will be treated as acceptance of the revised version for future bookings where lawful to do so.
The contract between you and us is governed by the laws of England and Wales, and any dispute arising out of or in connection with these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another legal forum is required by mandatory law. This governing law clause applies to all bookings, quotations, and associated claims arising from our services.
Thank you for reviewing our UK carpet cleaning terms and conditions. By proceeding with a booking, you confirm that you have read, understood, and agreed to the terms above.
